Refund policy

  • Please note that the shipment is not allowed to be opened with the courier present, for any requests (Exchanges/Returns), please refer to our Exchange & Return policy.
  • The courier will be attempting to deliver the order 3 times before they automatically cancel it, so please make sure you're reachable and available to receive the order within the 3 attempts. (postponing the order, changing the address, not picking up, etc .. counts as an attempt) 

    1- What is your Exchange & Return policy?

    Returns and Exchanges Policy:

  • return ,exchanges only are accepted within 48 hours from the date of receiving your product.
    • The product must be in its original condition, unworn, unwashed, and with the tag intact.
    • To initiate  exchange, please contact us through our Instagram page @taube_____
    • You will need to provide a clear picture of the product, showcasing its condition, and ensuring the tag is intact.
    • Items on discount are not eligible for a return, but a size exchange is allowed.

    • Exchange Process:

      1. Contact us through our Instagram page @taube_____ within 24 hours of receiving your product, following the mentioned guidelines.
      2. Once your exchange request is confirmed, our team will arrange for the delivery of your requested item.
      3. Upon delivery, the courier will collect the item you wish to exchange.
      4. Please note that delivery fees for the exchanged  item will apply.

         

      5. Refund Policy

        You can easily return your order through the shipping company.

        Once we receive and check it, we’ll refund your amount (minus shipping fees) within 3–7 days after you hand it to the courier.

        Note:

        • We advise you to pack the item securely to prevent any damage during the return or exchange process.

        We value your satisfaction and are dedicated to ensuring a seamless  exchange experience. If you have any further questions or concerns, please do not hesitate to contact us through our Instagram page @taube_____

          • Please note that items made of silk, satin, fur, and scarves are non-refundable and non-exchangeable due to the delicate nature of the materials and hygiene reasons.

            1- What is the estimated delivery time?
                Cairo, Alex and Giza 1-2 working days, Other governorates 2-3 working days.


            2-How do i know my size? 
                You can check the size chart in each item's page, also check the average weight guidance.

            3- Do you accept exchanges? 
                Yes, within 24 hours from receiving your order! please make sure that all the items are unworn and in their original condition.


            4- How can i exchange my order? 
                DM us with your order number, which item do you want to exchange, a picture of the items to check its condition, and in exchange for what.


            5- Can i receive only part of my order? 
                 Unfortunately no, you can’t receive only part of the shipment, but you’re very welcome to exchange or return as mentioned.

            6- Can you send me 2 sizes to choose my from? 
                Unfortunately, we dont ship 2 sizes. but you’re welcome to exchange your size as mentioned.

            7- Can i try the item while the courier waits outside? 
                   Unfortunately, you can’t try the item while the courier waits, However you’re welcome to request an exchange or return as mentioned.